Refund policy
At Tails Corner, we want you to feel confident when shopping with us. If something is not right, we are here to help.
Refund Requests
We have a 30-day return request policy, which means you have 30 days after receiving your item to contact us and request a return. A return request does not automatically guarantee a refund. All returns must be reviewed and approved in line with this policy. To request a return, you’ll need to email us at info@tailscorner.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include:
- your full name
- order number
- date of purchase
- reason for the return
- receipt or proof of purchase
- photos or other supporting details, where relevant
Items sent back to us without first contacting us and receiving return instructions will not be accepted. We may be unable to approve a refund if the item has been used, damaged after delivery, returned incomplete, or is not returned in its original condition.
You can always contact us for any return question at info@tailscorner.com.
Damages and issues
Please inspect your order upon reception and contact us immediately at info@tailscorner.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For damaged, defective or incorrect items, please contact us within 7 calendar days of receiving your order and include clear photos showing the issue. Depending on the situation, we may offer a replacement, partial refund, or full refund.
Return Shipping
If your return is approved and the item is being returned for reasons other than damage, defect, incorrect item, or our error, the customer is responsible for return shipping costs, including postage and any applicable customs charges or taxes.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit. Return shipping costs are non-refundable unless otherwise agreed in writing.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
United Kingdom and European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the United Kingdom or the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unless the item is damaged, defective, incorrect, not as described, or otherwise agreed in writing, the customer is responsible for return shipping costs.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. Refunds are only issued after the returned item has been received, inspected, and approved, unless we agree otherwise in writing.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tailscorner.com.